FAQ

If you haven't created a move yet, you can create a new one in the dashboard.

If someone has sent you an invitation code, you can also enter it in the dashboard and join the existing move.

Additionally, you can create new moves, open existing ones, or join a move using a code at any time via Settings → All Moves.

In each section, you'll find an Add function that allows you to create new entries. The ➕ button is always visible—whether you want to add a new room, a box, or an item.

For rooms, boxes, and in some handover protocol tabs, you can also add photos—either directly via the camera or via your device's gallery.

Next to each entry, you'll find a menu accessible via the ⋮ three-dot icon. There you'll find all available actions for the respective element – including the Edit and Delete functions.

Yes, you can add photos to many elements – for example, boxes, rooms, defects, counters, or other entries. You decide whether you take a picture directly with the camera or select an existing photo from your gallery.

Yes, many lists in the app can be flexibly rearranged – for example, Rooms, Boxes, Items, Inventory, or even Photos. This allows you to adapt the order to your workflow at any time.

You can find the sorting functions either directly in the respective Overviews or via the settings under "Box, Room, Box Type, Items". There, you can easily adjust the order using drag and drop.

Yes, an account is required to use the app. You can easily log in with your Google, Facebook, or Apple account, or alternatively, create an account with your email address.

With your account, you can log in to all supported platforms—Android, iOS, and Web—at any time and use your data in the same way.

You can adjust your personal information at any time in your profile. You can also easily change and update your email address there.

In your profile, you'll find the section at the very bottom: "Delete account". There you can permanently remove your account.

Depending on your login method, re-authentication may be required. This step is requested by the respective providers, such as Google, Apple, or Facebook, to ensure that you are indeed initiating the deletion.

Yes, you can invite other people to work on rooms, boxes, or logs with you. This way, you can organize the entire move efficiently as a team.

Invitations can be sent either by email or conveniently via a QR code. Invited people will immediately gain access to the shared move.

Invited people can access selected areas of the move, depending on your settings. You decide which content they are allowed to see or edit.

The possible areas include: Boxes, Rooms, Inventory, Partners, Custom Fields, and Handover Protocols.

This allows you to precisely control who can view or edit which information.

Yes, you can revoke individual access at any time. You can adjust their permissions or completely remove them from the shared move.

Changes take effect immediately – the affected person will then no longer have access to the shared areas.

Yes, your Premium subscription has a positive impact on collaboration. People working with you on your move automatically benefit from the most of the lifted or extended limits that your Premium subscription unlocks.

This means that even if the invited people don't have Premium themselves, they can use many areas without the restrictions of the Free version – as long as they are collaborating on your move.

However, some personal features (e.g., their own Premium features in their own moves) remain tied to the respective account.

There are individual Pro features that you can unlock with a one-time purchase. These include:

• PDF Export (removes the box limit)
• Custom Fields
• Transfer Protocols
• Ad-Free

All Pro features can also be purchased as a bundle. This means you don't have to buy the individual features separately.

No, there isn't a direct trial version of the Pro features. However, you can already use some features in a limited form in the Free version:

Custom Fields – you can create a single custom field

Transfer Logs – you can create a single log

The Pro features expand these limits, but don't remove them entirely. Depending on the area, reasonable upper limits still apply, but they offer you significantly more flexibility than in the Free version.

In addition, you gain access to further features such as the enhanced PDF Export or Ad-Free.

You can unlock the Pro features as one-time purchases. They expand certain areas of the app and raise some limits – but not completely. Examples include Custom Fields, Transfer Logs, PDF Export, and Ad-Free.

The Premium plan includes all Pro features and goes even further: It offers you the app completely without limits and with the full range of features.

In short: Pro = individual features as a one-time purchase with expanded, but not unlimited, possibilities.
Premium = everything included, without limits.

You can manage or cancel your Premium plan at any time via the app store on your device. Cancellation is therefore not done within the app itself, but directly through the respective store:

Apple App Store (iOS)

Google Play Store (Android)

There you will find your active subscription in the subscription settings and can cancel it with just a few clicks.

Yes, your data will remain stored. So even after canceling your Premium subscription, you can still access your migration and all existing content.

However, the additional Premium features will no longer be available to you after the subscription expires. Areas that were previously unlimited will then revert to the limits of the Free version or the Pro features, if you purchased them.