Terms and Conditions

§1 Scope

These general terms and conditions (hereinafter: "TOC") in the version valid at the time of the order form the exclusive basis for all between SCALAN Internet solutions (hereinafter: "SCALAN"), Selcuk C. Alan, Auf dem Rott 36, 41564 Kaarst, Germany , and their customers via the online portal www.umzugskartons.app or www.umzugskartons-app.de (hereinafter: "umzugskartons.app") represent justified legal relationships.
Customers in the sense of these general terms and conditions are exclusively commercial users.
The products offered on umzugskartons.app are also made as part of sales promotions. This means that they are limited in terms of time and quantity.

§2 Contractual partner, conclusion of contract

The presentation of the products on umzugskartons.app does not contain a binding offer from SCALAN to conclude a contract. It is merely a request to the customer to submit a binding offer to SCALAN to conclude a contract.
The customer can select products on umzugskartons.app by clicking on them and collect them in a so-called shopping cart using the "Add to shopping cart" button. With the "Buy now" button, the customer makes a binding offer to purchase the products in the shopping cart. Before submitting the order, the customer has the opportunity to view the data of the order and to change it and to correct any input errors. By clicking the "Accept Terms and Conditions" button, the customer accepts these terms and conditions and includes them in his offer.
After sending the order, SCALAN immediately sends the customer an automatic confirmation of receipt by e-mail in which the customer's order is listed again and which the customer can print out using the "Print" function. The automatic confirmation of receipt only documents that the customer's order has been received by SCALAN. The email does not yet represent acceptance of the offer by SCALAN.
The contract is only concluded when SCALAN submits a declaration of acceptance in the form of an order confirmation, which SCALAN sends to the customer in a separate email within 2 days. SCALAN sends the customer the order data, the terms and conditions and a cancellation policy as part of the order confirmation or as part of the shipping confirmation. The customer can still view the terms and conditions at any time at https://www.umzugskartons-app.de/en/toc/. The customer can view past orders on umzugskartons.app in the customer login area under "My Profile".
SCALAN saves the contract text.
When concluding contracts on umzugskartons.app, the customer's contractual partner is exclusively SCALAN.
umzugskartons.app is operated in German and English; The final contract is in German.

§3 Prices, shipping costs

For orders on umzugskartons.app, the prices stated on the respective product page at the time of the order apply. The prices are final prices including the statutory sales tax of the respective location of the company.

§4 Payment

SCALAN offers customers from Germany the payment methods credit card (only Visa and MasterCard are accepted), prepayment, Klarna invoice and Klarna installment purchase and SEPA direct debit. SCALAN reserves the right to exclude individual payment methods for individual countries, goods, customers and orders.

Payments by Klarna invoice and Klarna installment purchase: In cooperation with Klarna, SCALAN offers its customers purchase on account and the Klarna installment purchase financing service as payment options. When paying with Klarna, the customer never has to provide their account details; the customer pays the invoice amount only after receipt of the goods.

With the payment methods Klarna invoice and Klarna installment purchase, delivery to a delivery address that differs from the billing address is not possible. We ask for your understanding.

Klarna invoice

When buying on account with Klarna, the customer always receives the goods first and always has a payment period of 14 days. The customer can find further information and Klarna's complete terms and conditions for purchase on account here: https://cdn.klarna.com/1.0/shared/content/legal/terms/24364/de_de/invoice?fee=0

The online shop charges a service fee of 0 euros per order when purchasing on account with Klarna.

Klarna installment purchase

With the Klarna installment purchase financing service, the customer also receives the goods first. All purchases are then collected on one invoice at the end of the next month. The customer can then pay this invoice in flexible installments, but also pay the full amount at any time. The customer can find further information on the Klarna Ratenkauf financing service here: (https://cdn.klarna.com/1.0/shared/content/legal/terms/24364/de_de/account).

The customer can download the complete terms and conditions for Klarna installment purchase here (https://cdn.klarna.com/1.0/shared/content/legal/de_de/account/terms.pdf).

Klarna checks and evaluates the customer's data and, if there is a legitimate reason, exchanges data with other companies and credit agencies (credit check). If the customer's creditworthiness cannot be guaranteed, Klarna AB can refuse the customer Klarna's payment methods and must point out alternative payment options to the customer. The personal details of the customer are treated in accordance with the data protection act and are not passed on to third parties for advertising purposes. Here the customer can find out more about Klarna's data protection provisions (https://cdn.klarna.com/1.0/shared/content/policy/data/de_de/data_protection.pdf).

For more information about Klarna, the customer can visit the following website: www.klarna.de

Klarna AB, company and corporate number: 556737-0431.

§5 Vouchers

The provisions mentioned in this paragraph apply to all SCALAN vouchers. Vouchers are given individually to individual customers.
Vouchers are only valid for the period specified at the time of issue or for a specific sales campaign specified at the time of issue. An extension or a transfer to another sales promotion is not possible.
Vouchers are not transferable.
Vouchers can be tied to a minimum purchase value. For administrative reasons, it is not possible to refund or credit remaining credit that arises when the value of the purchase is below the voucher value.
If the price of the order exceeds the credit balance of a voucher, the difference must be settled using the payment methods offered in accordance with Section 4 of the General Terms and Conditions.
SCALAN reserves the right to only accept one voucher per order.
Vouchers are neither paid out in cash nor do they bear any interest.
Lost vouchers, especially stolen vouchers, will also not be reimbursed. SCALAN assumes no liability for lost vouchers.
SCALAN reserves the right to refer to alternative payment methods in accordance with Section 4 (1) of the General Terms and Conditions, to refuse delivery and / or to block customer accounts if there is a justified suspicion of abuse in connection with the use of vouchers.
If the customer returns products or cancels part of his order and the value of the voucher falls below the minimum purchase value, the value of the SCALAN voucher will be deducted from the refund.

§6 Delivery, availability of goods

All items are immediately delivered electronically.

§7 Information about statutory warranty rights

The statutory warranty rights apply.

§8 Right of withdrawal


Consumers generally have a statutory right of withdrawal when concluding a distance selling transaction, which SCALAN informs about below. The exceptions to the right of withdrawal are regulated in paragraph (2). A sample withdrawal form can be found in paragraph (3).

Cancellation policy
Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (SCALAN Internet solutions, Auf dem Rott 36, 41564 Kaarst, info@umzugskartons.app, "spl_telenumber_service") by means of a clear declaration (e.g. a letter sent by post Fax or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

In order to meet the withdrawal deadline, it is sufficient for you to send your notification that you are exercising your right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawal

If you revoke this contract, we have to repay all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

End of the cancellation policy


SCALAN provides the following information about the model withdrawal form in accordance with the statutory provisions:

Sample withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

- To: SCALAN Internet solutions, Selcuk C. Alan, Auf dem Rott 36, 41564 Kaarst, Germany

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following packages

- Ordered on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only when notified on paper)

- date

(*) Cross out inapplicable.

§9 Reservation of title

The goods do not become the property of the customer until payment has been made in full.

§10 Liability

SCALAN has unlimited liability for damage caused by SCALAN, its legal representatives or vicarious agents from injury to life, limb or health as well as for all damage caused intentionally or through gross negligence.
SCALAN has unlimited liability for fraudulent concealment of defects and for assuming a quality guarantee.
SCALAN is only liable for other damage if an essential contractual obligation or an essential pre-contractual obligation is violated. Essential contractual obligations are those obligations that protect essential contractual obligations of the customer, which the contract has to grant him according to its content and purpose; Furthermore, such obligations are essential, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the customer has regularly relied or may rely, for example SCALAN must hand over the product to the customer free of material and legal defects. In these cases, however, the amount of liability is limited to the damage that was foreseeable and typical for the contract when the contract was concluded.
Statutory no-fault liability as well as the provisions of the Product Liability Act remain unaffected by the above limitations of liability.

§11 Service and Complaints

Customer satisfaction is very important to SCALAN. That is why SCALAN endeavors to process its customers' concerns as quickly as possible and to report back to the customer after receiving the customer request. For service inquiries, the customer is welcome to contact SCALAN customer service:

SCALAN Internet solutions
- Selcuk C. Alan -
Auf dem Rott 36
41564 Kaarst, Germany

§12 Dispute settlement procedure before a consumer arbitration board

Information on online dispute resolution: The EU Commission's platform for online dispute resolution serves as a point of contact for out-of-court dispute resolution in the context of online sales contracts. The platform can be reached under the following link: www.ec.europa.eu/consumers/odr. SCALAN is willing but not obliged to participate in dispute settlement procedures at a consumer arbitration board. If consumer dispute settlement becomes mandatory for SCALAN, SCALAN will inform its customers of this in an appropriate form.

§13 Disclaimer for external links

SCALAN provides links to third party websites on umzugskartons.app and declares that it cannot influence the design or content of the linked website. SCALAN therefore expressly distances itself from all content on all linked third-party sites. SCALAN does not adopt the content of the linked pages as its own. This declaration applies to all links on the umzugskartons.app website and to all content on the pages to which the links refer. As soon as SCALAN becomes aware of illegal content, SCALAN will delete the corresponding links on umzugskartons.app.

§14 Rights to the content of the platform and its use

All rights, in particular the copyright usage and exploitation rights, to the content published on the platform (e.g. texts, videos and images) in relation to the customer belong exclusively to SCALAN or, if applicable, to the otherwise identified author. The customer is prohibited from changing or removing copyright notices, brand names and similar information. The use of the content - in whatever form - is not permitted unless SCALAN has given express permission.

§15 Final provisions

The law of the Federal Republic of Germany applies to contracts between SCALAN and the customer, excluding the UN sales law. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the state in which the customer as a consumer has his habitual residence, remain unaffected.
SCALAN reserves the right to adapt these terms and conditions for future business. Unreasonable changes, in particular of essential parts of the contract, such as the main service owed, which would be the subject of an amendment contract, are excluded from the possibility of change. SCALAN will inform the customer about changes to the terms and conditions in good time. The notification of change will contain a reference to the possibility and deadline of the objection as well as the meaning and consequences of failing to object. If the customer does not object to the validity of the amended terms and conditions within two weeks starting on the day following the receipt of the notification of change by the customer, the amended terms and conditions are deemed to have been accepted by the customer.

Status: September 24, 2018